Last updated: August 4, 2026
Please read this policy carefully before purchasing a theme, plugin, or bundle from BlockWPThemes.
1. Digital Products
All products sold on BlockWPThemes – including individual themes, plugins, and the All-Access Bundle – are digital goods. Your license key, theme files, and documentation are made available for immediate download as soon as your payment is processed. Because of this instant, irreversible delivery, we do not offer refunds once a purchase has been completed.
2. Why We Don’t Offer Refunds
Unlike physical goods, digital products cannot be “returned” once downloaded, and we have no way of verifying that access to the files or license key has not been used. This policy protects the value of our work and keeps prices fair for all customers.
3. Before You Buy
To help you make the right choice before checkout, we encourage you to explore the live demo of any theme, review the included documentation and feature list on the product page, and reach out to support@blockwpthemes.com with any pre-sales questions. Our team is happy to confirm compatibility, features, or licensing details before you purchase.
4. Exceptions
While we do not issue refunds for change-of-mind purchases or because a theme did not meet expectations after review of the demo, we will review requests on a case-by-case basis in limited situations, such as being accidentally charged more than once for the same order, a duplicate purchase of a product you already own, or a confirmed technical failure on our end that prevents delivery of your license key or files and that we are unable to resolve. To request a review under these circumstances, contact support@blockwpthemes.com within 7 days of purchase with your order details.
5. Renewal Charges
Purchasing a theme is a one-time payment, but included updates and support run for one year from your purchase date. During that period, you have access to our support team for installation help, pre-sales questions, and issues directly related to the theme or plugin itself. Support renewals after the first year can be purchased separately if you wish to continue receiving updates and assistance.
6. Chargebacks
If you dispute a charge with your bank or payment provider instead of contacting us first, your license and access to updates/support may be suspended while the matter is investigated. We’d always prefer the chance to resolve any issue directly – please reach out to us first.
7. Contact
If you believe your situation qualifies under the exceptions above, or if you have any questions about this policy, contact us at support@blockwpthemes.com.