Clearing an 11-week claims backlog
Northmoor Trust had 40,000 motor claims waiting on document review. We built an intake reader with a two-tier human check and rebuilt the routing rules underneath it.
Northmoor Trust had 40,000 motor claims waiting on document review. We built an intake reader with a two-tier human check and rebuilt the routing rules underneath it.
Halyard Freight lost margin to paperwork mismatches caught at the border. The system now reconciles documents before dispatch and flags what a broker needs to see.
Ironvale Works had repair history spread across scanned binders and three retired systems. We indexed it and put answers in front of technicians on the floor.
Figures come from client-side reporting at the six-month mark, not from our own dashboards.
Engagements delivered since 2019, across 20 countries.
Median share of a queue handled without a person touching it.
Average time from kickoff to the first workflow running live.
Median first-year return on the initial build cost.
We take work outside these six, but slower — we will tell you if the learning curve is on your budget.
Claims triage, document review, adverse media checks and the audit trail your regulator will ask for.
31 engagementsPrior authorisation, coding support and clinician-facing summaries with a named reviewer on every output.
18 engagementsException handling across freight documents, customs paperwork and carrier correspondence.
22 engagementsMaintenance history search, defect classification and shift-handover notes that survive the handover.
14 engagementsCatalogue enrichment, fraud review queues and support desks that resolve without a scripted loop.
19 engagementsCasework backlogs and correspondence handling, built for records requests from day one.
9 engagementsAll of these were collected at the six-month review, not at go-live.
Send a short note about the workflow and the number you need to move. You will get a written reply from an engineer, not a form response, within two working days.