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Selected work

Projects described plainly, with the results the client reported at six months.

The dossier

Every project we can talk about publicly

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Claims review workspace
Insurance

Clearing an 11-week claims backlog

Northmoor Trust had 40,000 motor claims waiting on document review. We built an intake reader with a two-tier human check and rebuilt the routing rules underneath it.

11 → 2weeks to decision
64%auto-cleared
Data centre corridor
Logistics

Customs exceptions, handled overnight

Halyard Freight lost margin to paperwork mismatches caught at the border. The system now reconciles documents before dispatch and flags what a broker needs to see.

$2.4mheld detention cost
92%caught pre-dispatch
Industrial warehouse floor
Industrial

Forty years of maintenance logs, searchable

Ironvale Works had repair history spread across scanned binders and three retired systems. We indexed it and put answers in front of technicians on the floor.

38%faster diagnosis
1.2mrecords indexed
Measured, not estimated

What the last three years produced

Figures come from client-side reporting at the six-month mark, not from our own dashboards.

90

Engagements delivered since 2019, across 20 countries.

69 %

Median share of a queue handled without a person touching it.

11 wks

Average time from kickoff to the first workflow running live.

4.2 ×

Median first-year return on the initial build cost.

Sectors

Where our reference cases live

We take work outside these six, but slower — we will tell you if the learning curve is on your budget.

Banking and insurance

Claims triage, document review, adverse media checks and the audit trail your regulator will ask for.

31 engagements

Health systems

Prior authorisation, coding support and clinician-facing summaries with a named reviewer on every output.

18 engagements

Logistics

Exception handling across freight documents, customs paperwork and carrier correspondence.

22 engagements

Industrial

Maintenance history search, defect classification and shift-handover notes that survive the handover.

14 engagements

Retail and marketplaces

Catalogue enrichment, fraud review queues and support desks that resolve without a scripted loop.

19 engagements

Public sector

Casework backlogs and correspondence handling, built for records requests from day one.

9 engagements
Client words

What people say once we have gone

All of these were collected at the six-month review, not at go-live.

Next step

Bring us the process nobody wants to touch

Send a short note about the workflow and the number you need to move. You will get a written reply from an engineer, not a form response, within two working days.