Surgery is the appointment owners worry about most, so we over-communicate rather than under-communicate.
You get a written estimate before admission, a phone call once your pet is asleep and the procedure has started, and another the moment they are lifting their head in recovery. Pain relief is planned before the first incision rather than added afterwards, and it goes home with you.
The recovery ward is heated, dimly lit and staffed — there is a person in the room until every patient is fully awake. Discharge includes a demonstration of the wound care rather than a leaflet about it.
